1. Information We Collect

We may collect personal information including but not limited to your name, contact details, date of birth, medical history, and insurance information when you register, book appointments, or use our services online or in person. This information helps us provide accurate medical care, manage your appointments efficiently, process billing, maintain records securely, and enhance your overall healthcare experience at MediLabHealth.

2. How We Use Your Information

Your personal data is used strictly for medical treatment, appointment management, billing purposes, and to enhance your experience with MediLabHealth. We may also use your information to send health-related updates or reminders with your consent. Additionally, your data may assist in improving our services, conducting internal research, complying with legal obligations, and ensuring patient safety and quality healthcare delivery across our facilities.

3. Data Protection & Security

We use advanced security measures to protect your information against unauthorized access, alteration, or disclosure. Our systems are compliant with applicable healthcare data protection regulations to ensure your information is handled responsibly. This includes encrypted storage, access controls, regular audits, staff training, and secure communication channels to maintain confidentiality and integrity of your medical records at every point of interaction with MediLabHealth.

4. Sharing of Information

We do not sell or share your personal information with third parties for marketing purposes. Your data may be shared with authorized personnel or service providers who assist us in delivering healthcare services, under strict confidentiality agreements. These partners are bound by data protection regulations and are granted limited access only as necessary to perform specific functions such as diagnostics, billing, or patient support services.

5. Cookies and Website Analytics

Our website may use cookies to improve functionality and analyze web traffic. These cookies do not collect personal information unless explicitly provided by you. You can adjust your browser settings to manage cookie preferences. Cookies help us enhance user experience, track website performance, identify technical issues, and understand visitor behavior to optimize our services and ensure a smoother interaction with MediLabHealth’s digital platforms.

6. Your Rights

You have the right to access, update, or request deletion of your personal data held by us. To exercise your rights, please contact our Data Protection Officer via the details provided below. We are committed to addressing your requests promptly and transparently, in accordance with applicable data protection laws, and ensuring your personal information remains accurate, secure, and under your control at all times. Your privacy and trust are our top priorities at MediLabHealth.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after changes have been made indicates your acceptance of the updated policy and our ongoing commitment to your privacy. We value transparency, accountability, and your continued trust in MediLabHealth.

8. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us.